Our Customer Commitment

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Our Customer Commitment

The Vine Conference Centre is committed to providing a safe place to visit. We have implemented a number of changes as advised by the Scottish government. This is so we can safely welcome you back safely and we are so looking forward to welcoming you back. We have missed you.

For Your Safety We Have

Provided hand sanitiser stations on arrival and around the conference centre
Limited numbers to keep you safe
Displayed signs at the entrance and throughout our building to clearly communicate safety messages for visitors, staff and volunteers
Implemented social distancing measures such as ‘one-way’ systems and floor markers for your protection
Limited the number of rooms we use at one time to keep everyone safe
Restricted the numbers allowed in our toilets at any one time, to assist with social distancing

Introduced enhanced and more frequent cleaning routines throughout the building
Provided training for staff on the new procedures we have put in place to keep everyone safe
Changed the way we provide catering to provide quality food with maximum safety and minimum contact
Ensured we are fully compliant with Scottish Government “Coronavirus (COVID-19): events sector guidance”
Ensured all our staff have completed (or are working towards completion) on the training course: “COVID-19 Essentials: Infection Prevention and PPE”

What We Are Asking Of You

Stay at home if you, or anyone you have been in contact with, have experienced symptoms of coronavirus in the last 14 days
Maintain a social distance by staying the recommended distance apart from anyone outside your household
Use the hand sanitising stations provided before you enter the building and frequently throughout your stay and after contacting surfaces
Catch any coughs and sneezes and dispose of tissues in the bins provided
Please follow our one way system following floor markings and advice from signs throughout our building
Be responsible for and supervise any children in your group at all times and ensure they follow social distancing guidelines
Please follow and advice and guidance from our staff. We may put temporary measures in place if necessary and may remind people of the guidance if it’s not being followed
In case of an emergency, event organisers must be aware of their nearest fire exits and explain to all of their group at the start of each day how to evacuate and congregate safely while maintaining physical distancing
If someone becomes unwell while at the Conference Centre, visitors and event organisers must follow the guidance here

Certain groups are at higher risk from coronavirus, such as those over 70 and those from BAME backgrounds. Organisers should consider whether their likely audience is a group at higher risk from coronavirus and if so whether the event should take place.
If you would like to wear a face covering during your stay you should follow the guidance on face coverings

wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser before putting a face covering on, and after removing it
when wearing a face covering, avoid touching your face or face covering, as you could contaminate them with germs from your hands
change your face covering if it becomes damp or if you’ve touched it
continue to wash your hands regularly
change and wash your face covering daily
if the material is washable, wash in line with manufacturer’s instructions. If it’s not washable, dispose of it carefully in your usual waste
practice social distancing wherever possible

Handwashing Instructional Videos

Washing hands with liquid soap and warm water

Hand hygiene using Alcohol Based Hand Rub (ABHR)

What to expect from your visit

Numbers will be limited to ensure social distancing can be adhered to
All event organisers will need to sign off our User Agreement from here after reading our full guidance here

All visitors will be given an arrival time to ensure social distancing can be followed
To support the NHS Test and Protect programme we need event organisers to collect your name and a contact telephone number, and submit it to the Conference Centre manager at the start of each day

Arrival

There is plenty of parking so please park considerately and keep social distancing in the car park and on arrival when queuing at the front door
You will be given an arrival time so please keep to this time to prevent overcrowding
Information will be available in our pre-arrival video here to inform each person what to expect when they arrive
Hand sanitiser stations are provided on arrival and around the building for your use

Social Distancing

There will be floor markers and signs throughout the building to help us all adhere to social distancing
Our staff are encouraged to remind all visitors and colleagues to socially distance
Rooms will be set a maximum capacity as agreed with the Conference Centre Manager and seats and tables will be arranged to ensure maximum distancing

Hygiene and Cleaning Regimes

Hand sanitiser stations are provided on arrival and around the building for your use
Cleaning regimes increased with regular sanitisation of high contact areas and public toilets
We will keep certain doors open to reduce contact with surfaces
We will increase ventilation where possible by keeping certain doors and windows open

Public Toilets

Our toilets will be open with increased cleaning regimes in place
We have introduced “StepNPull Foot operated door openers” in our toilets to reduce touching door handles.
We have limited the number of people who can use our toilets at one time and included clear signage on the doors
Hand sanitising stations are available at the entrance to all toilets
Sanitiser wipes for surfaces are available in each bathroom

Around the Conference Centre

We have closed certain corridors and rooms to enable social distancing
Staff will be on hand to answer any questions and to assist with adhering to guidelines
There is a designated flow in place around the building
Please keep an eye out for the directional signs and follow the instructions provided

Families

The baby change area will be sanitised daily and sanitising wipes will be available for visitors if they wish to clean them prior to use

Catering

We are not currently preparing or providing food or beverages until we receive clearer guidance from the Scottish government. As a result, our kitchen and café will remain closed. Our café is sectioned off to provide a corridor for our one-way system.
When our catering is available again here are some important points:
We have changed the way we provide catering to provide quality food with maximum safety and minimum contact
If you need to use our café, our conference centre manager will explain how the table service system will work
All food and drink will be served on disposables and all catering and food service staff will wear gloves, masks and aprons at all times
The tables and chairs have been arranged to allow for social distancing so we ask you not to rearrange them. They will be sanitised frequently

First Aid

Please be as safe as you can when using our building. It is very difficult to administer first aid and maintain social distancing. However, our staff will aim to help where possible and wear the required PPE to protect you and themselves.

Event Organisers

Please ensure all the people attending your event are aware of their responsibilities when arriving at the Vine Conference Centre
Please read in full our “Vine Conference Centre Coronavirus Plan July 2020″.
Also available as a pdf – Vine Conf Centre COVID-19 Plan pdf
Once you have read the above guidance in full please sign our User Agreement

Our Customer Commitment